If you have any questions about our products, you can reach us on weekdays between 8:00 and 18:00 houer (UTC+1 Time zone for Germany) and on Saturdays at +49 5201 730030.

The invoice for your order will be sent by e-mail together with the shipping confirmation.

Yes, of course you can pick up your order from Monday to Friday. You can pick up your order from Monday to Friday to save on shipping costs. Please call us for a pick-up date. You can also leave us a comment about your order in the  [ 3. Summary ] section of your order process.

Before you send us back your defective device, please complete in the case of a returned goods our service RMA document completely, with as detailed information on the problem to ensure smooth processing ("defective" or "no function" is not a helpful error description) , The more information we get, the faster and more accurately your problem can be solved. Then you will receive an RMA number from us so that we can correctly allocate your goods. The assigned RMA number you mark clearly visible on the packaging of the shipping material (Please not on the original packaging!), More return information you receive from us by eMail.

As soon as your order has been dispatched, you will receive a dispatch notification to your e-mail address with details of the logistics partner and a tracking number under which your consignment can be traced.

In the invoice you receive from us by email you will find the tracking number in the PDF attachment e.g. Rechnung1234567.pdf in the section under "Delivery > Tracking ID:", below the grey note block you will find the information on the "Shipping method: (e.g. parcel shipment UPS)". You can use the parcel number to search on UPS.com, for example.

Prepayment by bank transfer, cash on delivery, Paypal (PayPal via Email, Bancontact, blik, giropay, iDEAL, Mercado Pago, MyBank, Przelewy24, SEPA Direct Debit, SOFORT, Venmo, Credit or Debit Card, PayPal Pay Later)

Purchase on account (companies, authorities and church institutions can purchase from us on account - subject to a positive credit check).

If you have chosen bank transfer / cash in advance as your method of payment, you will receive the payment instruction with our bank details in the confirmation email.

Before returning the goods, you must ensure that they are properly wrapped and that the goods are in new condition (original cartons and all accessories), please make sure to reset all devices in their original state so-called factory settings. You bear the immediate costs of returning the goods.

After receipt and inspection we will refund the purchase amount.

You only have to pay for any loss of value of the goods if this loss of value is due to an examination of the condition, property.