FAQ

Before you send us back your defective device, please complete in the case of a returned goods our service RMA document completely, with as detailed information on the problem to ensure smooth processing ("defective" or "no function" is not a helpful error description) , The more information we get, the faster and more accurately your problem can be solved. Then you will receive an RMA number from us so that we can correctly allocate your goods. The assigned RMA number you mark clearly visible on the packaging of the shipping material (Please not on the original packaging!), More return information you receive from us by eMail.

You should have received a shipping notification from us to your e-mail address with the specification of the logistics partner and a tracking number under which your consignment can be tracked. You will also find the tracking number in the PDF invoice received in the email section under "Delivery> Tracking ID:", below the gray note block you will find the indication for the "Shipping method: (for example UPS parcel delivery)"

Prepayment by bank transfer, cash on delivery, Paypal, credit card and Amazon Pay

If you have chosen bank transfer / prepayment as the payment method, the payment order with our bank details will be sent to you with the email confirmation of receipt.

Right of withdrawal only for consumers & costs of return (more information click here)
The right of withdrawal exists only if the customer is a consumer. Consumer is in accordance with §13 BGB (German law). A consumer is any natural person who concludes a legal transaction primarily for a purpose that can not be attributed to their commercial or independent professional activity. You bear the immediate costs of returning the goods.

Before returning the goods, you must ensure that they are properly wrapped and that the goods are in new condition (original cartons and all accessories), please make sure to reset all devices in their original state so-called factory settings. You bear the immediate costs of returning the goods.

After receipt and inspection we will refund the purchase amount.

You only have to pay for any loss of value of the goods if this loss of value is due to an examination of the condition, property

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