Askozia Call Flow Editor

Askozia’s philosophy is to build products that have everything you need, but nothing more. Our goal was to design an IVR tool that’s innovative, simple-to-use and very affordable. The result is the Call Flow Editor.

Completely integrated in Askozia's web interface, you use drag-and-drop to build your own call flows. Create highly sophisticated dial plans with IVR, ACD Queues, If, Switch and Goto modules and allow the caller to interact with your phone system via their phone's keypad. Simply record your announcements with your phone. Use the included templates if you don't like to start from scratch.

Update your existing Askozia 2.2 installation for €80 or purchase Askozia 2.2 with Call Flow Editor for €168. All prices excluding VAT.

Curious about the available call flow modules:

Answer - Answers a ringing channel.
Hangup - Hangs up a channel.
SoftHangup - Hangs up the requested channel.
Extension - Connect a phone to the existing call flow.
Voicemail - Sends the caller to voicemail.
Maximum Calls - Limits the number of simultaneous calls.
Authenticate - Callers can authenticate themselves with a password.
Queue - Create an ACD queue and define ring mode, global timeout, announcement frequency, wrap-up time and try interval.
Queue Member - Used with 'Queue'. Establishes a connection to the selected extension.
Transfer - Transfer calls within the call flow.
Wait - Waits the specified number of seconds before going to the next module.
Wait for Silence - Waits for a certain number of seconds of silence before going to the next module.
Wait Music-on-Hold - Plays Music-on-Hold for the specified number of seconds.
Chan is Available - Checks if an extension is available. Can be used with 'Switch' or 'If'.
Note - Add notes to your call flow.
Ringing - Indicate a ringing to the caller.
Text To Speech - Reads text. For x86 platforms and English only.
Say Digits - Says the digits in the selected language one by one.
Playback - Plays a sound file. Upload the file or record it with your phone.
Playtones - Plays a tone. The list of available tones depends on the selected tone scheme (country).
Stop Playtones - Stops playing tones.
Busy - Waits for the user to hang up, unless a timeout was specified.
Congestion - Indicates congestion and waits for hang up.
Echo - Echos audio back.
Milliwatt - Generates a constant 1004 Hz tone.
If - Go to label one if condition is true, if false go to lab two.
Switch - Use the label were the condition is true. Otherwise use default label.
Goto - Call Flow continues with the module specified.
Send DTMF - Sends arbitrary DTMF digits.
Hang Up Extension - Used to clean up a call.
Invalid Extension - Call flow continues here if an invalid extension was entered.
Timout Extension - Call flow continues here after timeout.
Start Extension - Can be used as a new start within the call flow.
Background - Plays a sound file while waiting for an extension to be entered.
Wait For Extension - Waits for an extension to be entered.
Extension 1 to 9 - Continues at this point when this extension was entered.
Press X - Specify your own extension. Continues at this point when this extension was entered.
Record Email - Leave a message and send it to the specified email address.
Record - Record everything which is said after this point.
Record Stop - Stop recording and send audio file to email address specified.
Record Pause - Pause recording.
Record Unpause - Unpause recording.
Select Language - Select output language.
Read - Create a variable with DTMF tones.
System - Execute a Linux shell command.
Command - Execute an Asterisk command.
Log - Send text to a certain log level.