Compatible with Mitel/Aastra SIP, Snom 3xx/7xx/8xx, Tiptel 31xx, Grandstream, Yealink and Alcatel Temporis IP200/600/800 IP-phones
Imagine: Your telephone rings and you see the name of the caller and all contact info and notes on your screen — you answer the call with a mouse click — you enter some call notes, later also visible for others in your team — and, at end of conversation, a call journal entry is created.
Imagine: You simply click on a phone number in an email, on a web page or a data form (with the middle mouse key) — a small popup-dial-menu displays the number again — and, with a second mouse click, you can dial it.
Imagine: Your telephone rings — a control-sequence transfers the caller or record ID to another (non-TAPI) application and starts application-specific caller ID processing.
These are only three examples of CTI (computer telephony integration), supported by xtelsio.
More Infos about Telephony Functions, Data Connectors, Other Functions, Special Configurations click here.
| Features of the program versions: |
The xtelsio CTI Client is offered in three versions which distinguish with regard to the function scope:
-
Light (free)
- Standard
- Professional
|
Hint: The Standard and Professional-version are basing on the same installation (xtelsio_setup.zip). During the evaluation time of 30 days you can test the full function scope of the Professional-version. If you acquire a license key later for the Standard-version, only the functions of the Standard-version will be activated
Supported Functions
|
| Supported Functions |
Version |
| |
Light |
Standard |
Professional |
| Telephony |
|
|
|
| - TAPI (Dial, Drop)
|
x |
x |
x |
| - TAPI (Answer, Consultation, Transfer, Toggle, Conference, Hold)
|
|
x |
x |
| - TAPI (Call Forwarding, Do-Not-Disturb)
|
|
x |
x |
| - Redial |
|
x |
x |
| - CAPI Driver |
|
x |
x |
| - Voice Recording (if you phone by ISDN card and Headset)
|
|
|
x |
| - Multiline |
|
x |
x |
| - Connector for xtelsio CTI Server |
|
x |
x |
| - TAPI Connector (TAPI Driver) |
|
x |
x |
| - TAPI Connector for Asterisk PBX systems |
|
x |
x |
| - TAPI Connector for snom phones |
|
x |
x |
| - TAPI Connector for Zoiper |
|
x |
x |
| - SIP-SoftPhone |
|
|
x |
| - TAPI Connector for Skype |
|
|
x |
| - ActiveX Control |
|
|
x |
| - Outlook Add-In |
|
|
x |
| - Search in PhoneDialog |
|
|
3.x |
| LCR (DE only) |
|
|
x |
| - LCR Update |
1x |
|
|
| Data Connectors |
|
|
|
| - Text Files (*.csv, *.txt) |
x |
x |
x |
| - Load Text Files from Web Server (HTTP) |
|
|
x |
| - Load Text Files from File Server |
|
x |
x |
| - Outlook |
|
x |
x |
| - ODBC (Databases with ODBC Driver) |
|
|
x |
| - Lotus Notes (via ODBC Driver) |
|
|
x |
| - ACT!-Contacts (readonly) |
|
|
x |
| - combit address manager Contacts (only read access) |
|
|
x |
| - cobra Adress PLUS Contacts (only read access) |
|
|
x |
| - LDAP Data Sources (only read access) |
|
|
x |
| - Limit of Records (Maximum Entries) |
200 |
|
|
| - Maximum Number of Telephone Books |
1 |
|
|
| - Data Import |
x |
x |
x |
| - Data Import via Clipboard |
|
x |
x |
| Data Form |
|
|
|
| - Individual Adaptation of the Data Forms |
|
x |
x |
| Journal |
|
|
|
| - Maximum Entries per Day |
10 |
|
|
| - Log Calls in Outlook Journal |
|
|
x |
| - Search Filter |
|
|
x |
| Appointments |
|
|
|
| - Maximum Number of active Appointments |
10 |
|
|
|
E-Mail (Send via default e-mail client)
|
x |
x |
x |
| Speed Dial |
x |
x |
x |
| - Monitor Bar |
|
x |
x |
| - Maximum Number of State LEDs |
3 |
16 |
256 |
| - Speed Dial panel based on CTI Server group |
|
|
3.x |
| Presence management by CTI Server |
|
|
3.x |
| Call Notes |
x |
x |
x |
| - Document Hyperlinks in Call Notes |
|
x |
x |
| - Linked Notes (e.g. Outlook Memo Field) |
|
x |
x |
| Interworking |
|
|
|
- Dial from out of other applications by Hotkey
(The lite version is limited to 20 Actions per day.)
|
x |
x |
x |
| - OCR Dial by middle Mause Key |
|
x |
x |
| - Dial from out of other applications by TAPI-Connector |
|
x |
x |
| - Dial by URL |
|
x |
x |
| - Dial by Numeric Key Pad |
x |
x |
x |
| - Control of Other Applications (Transfer Phone Number) |
|
x |
x |
| - Word Document Templates |
|
x |
x |
| Create Setup |
|
x |
x |
| Search in Telephone Book |
|
|
|
| - Name, First Name |
x |
x |
x |
| - Company, Phone Number, Group, ID, Search Filter, Full Text, MultiField |
|
x |
x |
| Global search window |
|
|
3.x |
| Shipping weight: |
0,01 kg
|
| Item weight: |
0,01 kg
|
|
PN:
|
CTI_1
|
Product safety information
Manufacturer information:
Ralf Steinrücken ITecSoft
Parkstr. 34
Baden-Württemberg
Chemnitz, Deutschland, 09120
info@itecsoft.de
https://www.phonesuite.de
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